Following on from the guidelines from the Prime Minister and the Company’s decision to Suspend Non-Essential visits to our Homes we realise and understand that you will of course have your concerns about the impact that this could cause your relative/friend.
In order to support our residents and their families and to keep morale and contact/communication links going we have purchased Tablet Devices so that we can try to accommodate our residents and their family/friend network to still be able to communicate and see each other (at least on screen) but we need to set out to you how we propose that this will work within our Homes without causing added pressures on the staff team.
We are going to manage this process with our Homes Administrators and Activity Co-ordinators and this service will be managed and offered Monday to Friday by these key members of our staff team between the hours of 10.00 am – 4.00 pm We have taken the decision to do this Monday to Friday because there are more administrative hours available to support the Care Delivery Service.
If you would like to use this facility, we would ask that you email the Administrators in the first instance to book a slot and to give them your Skype contact details. We will then call you at the appointed time. You can set up a Skype account easily at skype.com
They will then book your time slot which will be allocated to 10 minutes per call. We request that you book these twenty-four hours in advance. We will allocate these slots on a ‘first come, first served’ basis, but we will also implement a fair use policy to ensure that everyone can speak to their loved ones.
During these unprecedented times we ask that you be understanding and flexible as the situations within the Homes will no doubt change and the pressures increase on the staff team.
We would also ask for your co-operation in not telephoning the Home daily or more often because this will also put extra pressure on the team and would take them away from the vital care that they need to deliver to our residents and your loved ones.
If there are any changes in your loved one’s health the Home Manager and their dedicated team will keep you informed.
We would like to take this opportunity to thank you for your co-operation and hope that you will continue to support us through these difficult times, and we will of course keep you updated as guidelines continue to change.
Our website will continue to be updated accordingly.
For and on behalf of John Fennell – CEO Rotherwood Group
We are continually monitoring and taking advice from UK Government agencies regarding COVID-19. 111 has spoken to us today and suggested that Care Homes should now suspends visiting in an attempt to further protect elderly people with underlying health conditions.
From today all visiting is, therefore, suspended. This is under constant review and further updates will be available – we will notify you as soon as possible. Please refer to our website for the latest information www.rotherwood-healthcare.co.uk. We will ensure communication channels are available and we hope to have video calling in place.
We really appreciate your cooperation with these measures and please rest assured that we are following and complying with Public Healthcare England to ensure our residents, your loved ones, are safe and that our staff are fully supported in order to continue to deliver the care they deserve.
The safety and wellbeing of our residents remains our number one priority.
If you would like any more information please email email@example.com
CEO, Rotherwood Healthcare
Dear Sister Dora and all the staff. Please would you accept our thanks for all the care and attention you so warmly gave to my Mother in the last few months of her life whilst in your lovely Home and this is more.—
“I wish to thank you for the superb level of care you provided to K---- during her time at Lynhales (some 11 years). As a former nurse, I’m sure she would have appreciated it."—
“We appreciate all your care and the way you treat our father with such dignity and kindness. Please thank all of your staff.”—
“Just a short note to thank you all for taking care of T---- with such kindness and compassion during his final weeks, and also for the welcome we always received when visiting.”—
"We wanted to say a huge thank you for everything you did to take care of Mum. She always looked lovely and seemed content in her world. We couldn't have asked for more. Please pass on our thanks to the team.”—
"I would like to thank you all for your kindness and cheerfulness, and for looking after both my Mother and her visitors so well. It was really like a home from home."—
“We can’t find enough words to thank you all for everything that you did for Dad. To say it is greatly appreciated is a massive understatement and we hope that you know that we appreciated every gesture.”—