If our residents are to feel safe and comfortable in an environment that is familiar to them so they develop a sense of belonging to the Hampton Grange community, the care we provide needs to be unique to each individual and based on their own personal likes, dislikes and habits.
With the help of family, friends, Social Services and Healthcare Workers, we spend time getting to know every new resident, so we can draw up an individual care plan to address their own specific medical, physical, intellectual and social needs.
This care plan is kept by the patient’s bed. It is not a secret record – both patients and their relations are encouraged to read it and add suggestions, in accordance with the Data Protection Act 1998.
Dear Sister Dora and all the staff. Please would you accept our thanks for all the care and attention you so warmly gave to my Mother in the last few months of her life whilst in your lovely Home and this is more.—
“Just a short note to thank you all for taking care of T---- with such kindness and compassion during his final weeks, and also for the welcome we always received when visiting.”—
“We appreciate all your care and the way you treat our father with such dignity and kindness. Please thank all of your staff.”—
“We can’t find enough words to thank you all for everything that you did for Dad. To say it is greatly appreciated is a massive understatement and we hope that you know that we appreciated every gesture.”—
"Thank you to you all for the care and kindness shown to our Mum, O---- when she was with you at Hampton Grange. It was a comfort to us to know she was being looked after so well by you all."—
"The staff were fantastic with my mum in her final few days. They were kind, respectful and maintained her dignity to the end. Not only that, but their treatment of us as a family was above and beyond."—
“I would like to thank you for the kind and unstinting care my Mother received during her stay at Hampton Grange. Thanks for always being there and addressing any issue that arose immediately and satisfactorily."—
"We wanted to say a huge thank you for everything you did to take care of Mum. She always looked lovely and seemed content in her world. We couldn't have asked for more. Please pass on our thanks to the team.”—
"We cannot thank you enough for all you did for our dear Mother - as you know, she thought you were all lovely, lovely people. Mum loved the food at Hampton Grange, especially the puddings!”
“I wish to thank you for the superb level of care you provided to K---- during her time at Lynhales (some 11 years). As a former nurse, I’m sure she would have appreciated it."—
"I would like to thank you all for your kindness and cheerfulness, and for looking after both my Mother and her visitors so well. It was really like a home from home."—