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New look kitchen does well in "Scores on the Doors"

Staff in the Kitchen at Lynhales Hall Nursing Home are celebrating after receiving a Five Star rating from Herefordshire Council’s Environmental Health Department for their food hygiene standards. And that’s not the only reason for the happy faces, as the team are enjoying life in their newly refurbished kitchen.

Staff in the Kitchen at Lynhales Hall Nursing Home are celebrating after receiving a Five Star rating from Herefordshire Council’s Environmental Health Department for their food hygiene standards. And that’s not the only reason for the happy faces, as the team are enjoying life in their newly refurbished kitchen.

When staff found themselves working in puddles of water, with conditions worsening by the day, it took a team of investigators several weeks to uncover the source of the problem. A serious water leak underground had gone undetected until the water eventually found its way into the kitchen and storage areas. A full scale repair of the problem and putting right all the damage done by the water took over 3 months to complete. The kitchen was moved to a temporary home - staff had to work out of a mobile kitchen in the car park – no mean feat when you are preparing three full meals, drinks and snacks for 73 residents every day!

The Lynhales’ kitchen has consistently achieved the highest rating of Five since the standards were first introduced and are particularly pleased to have maintained their score this year. Bev Eagles, one of the Chefs at Lynhales, said, “We couldn’t be happier to have held onto our score. We’ve had quite a tough few months working in very difficult conditions and it feels like we’ve had a pat on the back for all our hard work.”

Meg Fallon, Manager at Lynhales said, “I’m very proud of how the staff coped under difficult circumstances. They managed to stay positive, deliver all our meals on time and to their usual standard, with no compromise to the menu. I really don’t know how they did it!”

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Lynhales Hall Nursing Home is regulated by the CQC

www.cqc.org.uk

Last report date

2018-11-23

Overall Rating

Requires improvement

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What our Clients say:

“We are very pleased with the care that Dad receives at Lynhales – we feel he could not be in a better place. We know he is well cared for and, above all, safe."

Mrs B and family

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"... a big thank you to everyone to show how very grateful we are for the love and care shown to Dad in his last few years here at Lynhales. We could not be more grateful and pleased with how he was cared for."

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Dear Sister Dora and all the staff. Please would you accept our thanks for all the care and attention you so warmly gave to my Mother in the last few months of her life whilst in your lovely Home and this is more.

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“Just a short note to thank you all for taking care of T---- with such kindness and compassion during his final weeks, and also for the welcome we always received when visiting.”

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“I wish to thank you for the superb level of care you provided to K---- during her time at Lynhales (some 11 years). As a former nurse, I’m sure she would have appreciated it."

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“I wish to thank you for the superb level of care you provided to K---- during her time at Lynhales (some 11 years). As a former nurse, I’m sure she would have appreciated it. Whenever I have visited Lynhales

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"I would like to thank you all for your kindness and cheerfulness, and for looking after both my Mother and her visitors so well. It was really like a home from home."

Mrs S

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“We appreciate all your care and the way you treat our father with such dignity and kindness. Please thank all of your staff.”

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"We wanted to say a huge thank you for everything you did to take care of Mum. She always looked lovely and seemed content in her world. We couldn't have asked for more. Please pass on our thanks to the team.”

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