Our Frequently Asked Questions below might answer some of the most common questions and help put your mind at rest.
Visitors are welcome at any time to suit residents and their family. We do operate a “protected mealtimes policy” which means we ask people to avoid visiting at lunchtime and tea time. This is so that the staff can dedicate their time getting the residents prepared for lunch and tea and assist with feeding and supervising. Lunch is usually served between 12.00 – 1.30pm and Tea between 4.30 – 5.15pm, but please check with the home if you are unsure.Hide Answer
We aim to provide the type of room that suits the individual wishes of the resident, although the type of room depends on availability when the Home is busy. The majority of rooms are single en-suite rooms, but we do have some shared rooms which are still quite popular with people who enjoy the comfort of knowing that another person is nearby.
All rooms are decorated and furnished to the same high standards.
Of course, and this is actively encouraged. Everyone feels more content with their personal possessions around them. Pictures and photographs can be hung on the walls and additional shelving can be provided for ornaments.
Where practicable, pieces of furniture will be accommodated such as a favourite chair or chest of drawers. The only exception is beds. All rooms are furnished with specialist, electric profiling beds which are fully adjustable and we also provide specialist pressure relieving mattresses which would not work on a domestic type divan bed. We must also ensure we comply with moving and handling safety guidelines - our staff change a lot of beds each day so it is important that they are not bend double changing divans that could be lower in height.
The vast majority of our bedrooms have en-suite toilets and many have en-suite bathrooms. Newly built or refurbished rooms are now fitted with fully accessible “wet rooms”. All our Homes have several large bathrooms equipped with specialist baths which enable highly dependent or disabled users to enjoy the pleasure of a bubble bath. These baths are also equipped with a hydrotherapy facility (similar to a Jacuzzi) to assist with circulation.Hide Answer
No, unfortunately, for both legal and fire protection reasons you will not be allowed to smoke in your room or any of the communal areas of the Home. We have a designated smoking area outside of the building and staff will assist those who are not mobile to access the smoking area when they wish.Hide Answer
With Doctors permission, yes! Many people enjoy an alcoholic drink with their meal or a nightcap and a small selection of alcoholic drinks are available. Where a resident enjoys a more regular drink, we do ask the family to provide this. Unless there is a medical reason not to, residents are able to take alcohol as they wish.Hide Answer
Regretfully, we do not accept pets into the Home. Besides the problems of exercise and the possibility of disputes between various animals we could find ourselves “inheriting” a considerable number of assorted animals over the years.Hide Answer
Yes, all our bedrooms have a television set. If you prefer, you can bring in your own television, or indeed other devices such as a DVD player, laptop, etc.Hide Answer
Telephones are not installed as standard. However, if you wish to have a telephone installed, this can be arranged separately and any charges for installation and ongoing line rental/call charges are the responsibility of the resident/their family.Hide Answer
Yes, the Home has a minimum level of contents insurance cover for the possessions of each resident. We simply ask people to be sensible about bringing valuable items in. For example high value jewellery could be left in the safe keeping of family members (with the obvious exception of wedding/engagement rings of course which are worn all the time). If the wearing of jewellery is important to the resident, we would suggest that costume jewellery is a safer alternative. We do have a small safe which can be used to store small valuables or a minimum amount of pocket money if required. Items placed in the safe are separately insured.Hide Answer
Gwen Walford House is registered with the Cantilupe Surgery. As a general rule, most doctors are unable to travel outside the boundaries of their practice, so if you are not already a patient with Cantilupe we will make arrangements to transfer you. There is an advantage in this because the local doctors visit regularly every week to see everyone and can be called upon at any time if someone is ill.Hide Answer
The local Church of England minister brings holy communion once a month. Local Baptist and Methodist ministers also visit, as does the Catholic Priest. If you do practise your religion let us know on arrival and we can ensure that either your local minister, or the nearest representative of your church can be informed.Hide Answer
Yes, of course. Depending on your mobility you are free to walk within the grounds and gardens or take a ride in a wheelchair with the support of a member of staff, or a family member. If your family or friends would like to take you out, for a meal or a shopping trip, that is fine. We have a minibus available at all our Homes which can be used for ad hoc trips or organised group outings.Hide Answer
“We appreciate all your care and the way you treat our father with such dignity and kindness. Please thank all of your staff.”—
"We wanted to say a huge thank you for everything you did to take care of Mum. She always looked lovely and seemed content in her world. We couldn't have asked for more. Please pass on our thanks to the team.”—
“I wish to thank you for the superb level of care you provided to K---- during her time at Lynhales (some 11 years). As a former nurse, I’m sure she would have appreciated it."—
"To all the nurses and care staff that looked after Mum during her stay at Gwen Walford - Thank you for all the care and kindness you gave her, and us."—
“We can’t find enough words to thank you all for everything that you did for Dad. To say it is greatly appreciated is a massive understatement and we hope that you know that we appreciated every gesture.”—
Dear Sister Dora and all the staff. Please would you accept our thanks for all the care and attention you so warmly gave to my Mother in the last few months of her life whilst in your lovely Home and this is more.—
"I would like to thank you all for your kindness and cheerfulness, and for looking after both my Mother and her visitors so well. It was really like a home from home."—
“Just a short note to thank you all for taking care of T---- with such kindness and compassion during his final weeks, and also for the welcome we always received when visiting.”—
"Thank you ALL at Gwen Walford for taking such good care of Dad. It was a great comfort knowing he was in such a beautiful place with such kind, caring people. We couldn't have wished for better."—